Local stories matter, and we’re proud to share that Captain’s Car Service was recently highlighted in Stroll, a neighborhood publication known for spotlighting local families, community events, and businesses that residents rely on.
The article, titled Navy Veteran Brings Personal Touch and Family Focus to Cleveland Transportation, highlights the heart of our business. It explains what many of our customers already know. When you call Captains, you are not routed to a call center. You are speaking directly with owner and Navy veteran Kirk Bagger, who has built this company around personal attention and genuine care for the people we serve.
Rooted in Northeast Ohio
Kirk grew up in Parma and now lives in Middleburg Heights. The West Side has always been home, which makes serving this region more meaningful. As the article notes, he stays involved in local events, supports community initiatives, and believes in building a business that reflects the values of the area he was raised in.
For many of our long-time customers, that local connection is what sets Captains apart. They know exactly who they are calling. They know that their driver is part of the same community they are. And they know the person running the business is someone who stands behind the service.
Built Around Family
The feature also shares more about Kirk’s family, which is central to everything he does. Kirk and his wife Darice recently celebrated their 37th anniversary and have raised four children who now live across Northeast Ohio. They are proud grandparents, and those family ties shape how Captains Car Service treats every customer. The goal has always been to treat people the way you would treat your own family, whether the ride is an early morning airport run, a wedding, or a corporate trip.
A Different Approach to Car Service in Cleveland
The Stroll article explains what makes Captains Car Service unique in a market filled with apps and national chains. The difference is in the personal connection and the consistency that comes from having one point of contact.
Customer reviews featured in the article say it plainly. Riders appreciate knowing their driver, knowing who to call, and knowing the service will be the same every time. That consistency has helped Captains grow from a single-vehicle operation in 2008 to serving clients across Cleveland, around Ohio, and even nationwide through our affiliate network.
Veteran Owned and Community Focused
Kirk’s service in the Navy shaped his work ethic long before Captains existed. After leaving the military, he spent time in several industries and learned how to work with people from all backgrounds. Once he found the chauffeured transportation field, he knew it was the right fit. It brought together organization, responsibility, and a commitment to taking care of others. Those principles are still at the center of the company today.
Looking Ahead
Captains Car Service will continue to grow, but our focus remains the same. Personal service. Clear communication. A familiar voice on the phone. And a commitment to caring for each customer as if they were part of our own family.
If you would like to read the full feature, you can find it on Stroll.